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We appreciate you taking the time to let us know how we are doing or what we are doing wrong. Believe it or not we actually care about what you have to say.
Note that these figures refer to the maximum response time. In practice, 80% of all queries are handled within just a few hours. Unlike many big companies, we don't send any automated responses that usually don't help you much. Each support request is carefully read by our support staff and often discussed with the programmers to give you the most comprehensive answer possible.