FAQ > Movavi Video Converter > Movavi Video Converter Technical Problem FAQs
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Movavi Video Converter Technical Problem FAQs.
Here are the most common questions about registration.
1. When playing or converting my AVI files I don't have sound (video) You don't have the appropriate codecs installed on your computer. Please download this Codec Pack, to get all popular codecs installed on your computer. 2. The video and audio tracks are out of sync when I play or convert DVDs. Our latest improved version Movavi Video Converter 5.0 should not have such a problem. We have worked a lot on the program and fixed all possible reasons for the sync problem. You can download the new version of Movavi Video Converter 5.0 here. 3. Movavi Video Converter crashes with the Windows error every time I try to run it. To fix the problem, download and install the latest QuickTime player. The crash problem may arise from the installation error. Uninstall the program and install it once again. Make sure you've closed all other running applications before the installation. Also make sure your Firewall doesn't block our software. 4. PSP doesn't recognize the MP4 files from Movavi Video Converter. Sony has released the new version of PSP's system. Movavi Video Converter converts files for the new version now. Please visit Sony's web site http://www.sony.com and update your PSP's system to the lastest version. 5. I have audio tracks with different languages on my DVD. Can I define with which one to convert my DVD? With Movavi Video Converter you can define a track with which language you want to converted. Open a DVD in Movavi Video Converter, press the Blue arrow button in the Opened Files area, and then select the language or track you need. 6. When I convert my video, Movavi Video Converter says: "Can't write the output file". Make sure your file is not corrupted. Try to play it in Movavi Video Converter to see if the program can play the whole file without problems. If the file is played alright in Movavi Video Converter, try to change an output directory and output settings before conversion. 7. When I try to join WMV files and save them to WMV or RM, the Join button becomes grey and doesn't work. Movavi Video Converter does not support WMV and RM formats as output formats in the JOIN mode. Please change the output format to another and join your files. If you want to get the joined file in the WMV or RM format, you can join files to any format and then convert the result to WMV or RM. 8. Movavi Video Converter shuts in the middle of conversion. Make sure the file which you convert is not corrupted. Try to play the whole file inside Movavi Video Converter. If it plays alright, then try to change the output directory and output format settings. If the problem still appears, contact our Support Team filling this feedback form and providing the full information about the problem. 9. Movavi Video Converter does not convert the whole file. It converts just a part of it. It is the limitation of the free trial version. Movavi Video Converter trial version converts only the first 30% of the file. The Join mode has the same limitations. 10. When I add a file, there is the error: "Can't open file. Unknown format or corrupted file". Check if the format of the file you want to add is supported by Movavi Video Converter. You can find the list of all supported formats here. If the format is supported, make sure you can play the file in any other video player. If you can play your files in other video players, please send us this file to support@movavi.com. It could be up to 20 Mb in size. Remember! The file can be copyright protected. Movavi Video Converter does not support copy-protected files. 11. Converted MPEG files can't be played in any program. It may happen because of lack of appropriate codecs. Please download this Codec Pack, to get all popular codecs installed on your computer. |